B2C Advisory Sales Techniques Training Course - Brightway

B2C Advisory Sales Training

B2C Advisory Sales Techniques

ABOUT THE TRAINING

What is B2C Advisory Sales Course?

During this training of B2C Advisory Sales Techniques you will experience a simulation where you will encounter different situations, you will learn how to react in each case, you will analyze the interaction with each typology of customers and you will acquire a set best practices that will visibly improve sales results.

Who is it for?

This training is aimed at sales teams that offer products and services to the final customer, receive customers in the shop/showroom/clinic, or approach them for information and guidance in hypermarkets, events, fairs or exhibitions.

TESTIMONIALS
RESULTS
Participants
 

Action plan. A clear structure of the optimal sales steps in your field of activity. 

Communication techniques. Ways to meet and attract customers and concrete actions to improve communication with difficult customers. 

Adaptability. Strategies to adapt easily to different types of clients. 

Persuasion. A set of techniques for persuading customers and presenting the commercial proposal that helps you become more convincing. 

Follow-up actions. Essential actions to be taken at the end of the interaction with the client for his loyalty. 

Organization
 

Organization and communication​. Creating a measurable internal process through a set of KPIs.

Procedures. A system of clear and easy to use processes, accompanied by time adjustment methods.

Client evaluation. Methods of identifying the personal style of the clients and adapting the approach. 

Complaints management​. Processes and procedures for handling complaints and dissatisfied customers. 

Actions for improving client fidelity​. Better relationship with customers and strategies for communicating the company's message. 

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Brightway.ro
Programe de dezvoltare organizațională și soluții inovatoare care te ajută să câștigi timp, bani și înțelepciune.
Strada Popa Nan, nr. 171, Bucuresti
0745 755 484
BUCURESTI
030584
ROMANIA
mihai.arghire@brightway.ro
  1. B2C Advisory Sales Techniques