During this training of B2C Advisory Sales Techniques you will experience a simulation where you will encounter different situations, you will learn how to react in each case, you will analyze the interaction with each typology of customers and you will acquire a set best practices that will visibly improve sales results.
This training is aimed at sales teams that offer products and services to the final customer, receive customers in the shop/showroom/clinic, or approach them for information and guidance in hypermarkets, events, fairs or exhibitions.
✓ Action plan. A clear structure of the optimal sales steps in your field of activity.
✓ Communication techniques. Ways to meet and attract customers and concrete actions to improve communication with difficult customers.
✓ Adaptability. Strategies to adapt easily to different types of clients.
✓ Persuasion. A set of techniques for persuading customers and presenting the commercial proposal that helps you become more convincing.
✓ Follow-up actions. Essential actions to be taken at the end of the interaction with the client for his loyalty.
✓ Organization and communication. Creating a measurable internal process through a set of KPIs.
✓ Procedures. A system of clear and easy to use processes, accompanied by time adjustment methods.
✓ Client evaluation. Methods of identifying the personal style of the clients and adapting the approach.
✓ Complaints management. Processes and procedures for handling complaints and dissatisfied customers.
✓ Actions for improving client fidelity. Better relationship with customers and strategies for communicating the company's message.