The training program aims to train your communication skills. During the training you will receive working tools to handle different practical situations of communication with your clients and you will take the first step towards developing a customer guide for your organization, in case it is not created or requires completions.
The Customer Care program is aimed at those who offer support, receive the customers in the showroom, interact with them by phone or other communication channels, having as main mission the development of the commercial relations and the loyalty of the clients.
✓ Assertive approach. Concrete methods of approaching clients in any type of situation.
✓ Loyalty techniques. Practical techniques for customer loyalty in the medium and long term.
✓ Motivation. Strategies for identifying the motivations that cause customers to choose the company you belong to.
✓ Handling complaints. Practical steps for dealing with dissatisfied customers.
✓ Efficient communication. Communication tools with different types of clients.
✓ Customer loyalty. Techniques that keep your customers satisfied and loyal to your company.
✓ Improving the reputation. Concrete tools by which your organization improves its image in the market.
✓ Rating and online promotion. Satisfied customers will share their opinions in the online environment, thus enhancing the company's image.
✓ Efficieny and professionalism. Optimizing the time allocated to managing the dissatisfaction.
✓ Communication strategy. Outlining a strategy for communicating accurate and complete information.