PCM training – communication techniques




About Process Communication Model training

PCM ®️ (Process Communication Model) is a methodology used for personality analysis, created by Taibi Kahler. The model is based on over 40 years of research and was validated by approximately 1 million completed profiles. The PCM methodology uses practical tools, which can be applied in the interaction with a person, to determine in real-time, their personality traits, psychological needs, stress behavior, and motivational factors that guide their choices in the current context.

The PCM training helps you meet the need to connect that people have nowadays more than ever, gives you communication techniques to maintain colleagues' high motivation levels, and provides tools to be persuasive in your interactions with business partners.

The PCM methodology details six personality types that we all have in us. What makes us different is the way in which these six personality types are arranged and their intensities, as you can observe in the image above. We can make an analogy with a six-floor condominium in which the ground floor or the personality base offers us the most powerful traits and after that, we take the "elevator" consuming energy to communicate with someone from another personality "floor". This model was used by NASA for almost twenty years to select astronauts and measure their mental fitness before a space mission, by politicians during debates and voting campaigns (the most famous was Bill Clinton), and by leaders from top companies around the world.

Training PCM – who can benefit?

The PCM training is aimed at anyone with a high level of interest, curious about human psychology, and how people communicate and/or react. It can be extremely useful in modulating the interaction in the sales process, in inter-departmental communication, and in leadership, but it also brings a major benefit on a personal level, and in your daily life interactions.

Stages of the Process Communication Model training program

Stage 0 - Registration and customizing the PCM training

✓ If you are the only participants, please review our future events schedule in the Calendar section of the main menu.
✓ If you want to join your team contact us, and we will customize the program (personalized training PCM). The case studies and examples will be adapted to the specifics of your organization.

Stage 1 - Completing the personality questionnaire (approximately thirty minutes)

✓ You will complete an online questionnaire.
✓ You will receive a complex report with your personality architecture that will help you understand your behavioral patterns.

Stage 2 - Training and follow-up (three or four days)

✓ We analyze how PCM® methodology can help us in the actual context.
✓ We learn the six personality types and their associate perceptions through concrete examples. And this is just the warm-up. We will address topics like mindset and relationships, persuasion, and preferred management style.
✓ We dive deeper into each personality type specifics using study cases to understand: preferences, character strengths, psychological needs, communication styles, behaviors in distress, we discuss even how living and working environments look like.
✓ We train to recognize in people around us all the six personality types.

Stage 3 - Weekly implementation homework (during three months after the training ends)

✓ In order to implement PCM® you receive a weekly assignment.
✓ The assignment includes an interactive online quiz to recap the information, two characters to profile in YouTube video clips, and an exercise to realize in practice in your daily activities.





Personality architecture. Analysis of the way you perceive reality, understanding behavior patterns and emotions through the Process Communication Model.

Identifying the levels of "distress"​. Observing the "alarm signals" when you slip outside of constructive comunication zone.

Increasing personal productivity. Changing destructive behaviours and identifying character strengths that can contribute to achieving excellence.

Improving communication. Techniques to adapt and deliver a message customized to the personality type of the communication partner, according to the Process Communication Model.

Optimization of daily activities​. Identifying activities that generate personal energy and satisfaction in daily life.

Improving relationships​. Explaining past conflictual situations and the generating possible solutions.


Adapting to the actual context. Communicating messages in a way that is "heard" in the actual context.

Recruiting the right people a role . Applying the methodology learned in PCM training to recruit suitable candidates for a specific job.

Improving team synergy. Using the specific communication channels of each person in worder to perform as a team.

Increasing motiavion and enagement. Adapting the leadership style and talent retention strategy to the personality structure of each team member.

Avoiding conflicts. Identifying and resolving tensions within the team, generating constructive interactions.

Improving results in negotiation processes. Training key persuation skills to generate concrete business results.

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Programe de dezvoltare organizațională și soluții inovatoare care te ajută să câștigi timp, bani și înțelepciune.
Strada Popa Nan, nr. 171, Bucuresti
0745 755 484
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